Culinary Leadership to Meet with Trainer on first day to review progress, training calendar & expectations and tour department area. (Does not have to be exactly at time scheduled)
F&B Leadership to Meet with Trainer on first day to review progress, training calendar & expectations and tour department area. (Does not have to be exactly at time scheduled)
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expectations and tour department area. (Does not have to be exactly at time scheduled)
FSPMS Introduction - For associates that will attend other FSPMS courses or those that need just a basic understanding of FSPMS, Topics covered include basic navigation, reading the house count, room types and statuses, finding and accessing reservations, reading the reservation screen, guest messaging, and guest history. Intro to FSPMS will be a pre-requisite for all other FSPMS training.
FSPMS Record Management - The Guest Record Management module will expand on the use of the Guest Record, and outline some processes for Guest Record tasks that occur before and after a guest’s arrival. Topics covered include blocking a guest into a specific room, room moves, cancelling a reservation, extending and adding a rate change, pre-registering a guest, and housekeeping service details.
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expectations and tour department area. (Does not have to be exactly at time scheduled)
FSPMS Guest Registration - This module will review the Guest Reservation/record, field usage, and the check-in process including room selection, updating methods of payment, and accommodating walk-in reservations.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Front Office Leaders to work with Front Office Associates to walk the hotel with FSPMS Room File and Attribute list and confirm everything is valid and correct. This is a great opportunity for the Front Office team to become better acquainted to the property layout, the room types and descriptions and their attributes. The team will need access to all of the guest rooms
FSPMS Guest Accounting - The module will review the guest accounting options of FSPMS including posting credits, posting charges, adjusting charges, correcting charges, transferring charges, tracking checks cashed for a guest, checking-out an account,viewing folio detail, batch posting charges
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
FSPMS Putting it All Together - This module will review the checkout options in FSPMS and also include batch posting, shares, O-status, and Elite Arrivals.
The Culinary Food Show has a few purposes: Supports the education of the front of the house associates. Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes. Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line. Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.
The Culinary Food Show has a few purposes: Supports the education of the front of the house associates. Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes. Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line. Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
FSPMS Mariott Rewards - This module will review the Marriott Rewards program and how to process Rewards in FSPMS. Topics also covered include basic MARSHA navigation including reservation look-up, Marriott Rewards number look up, and rate look up.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
The Culinary Food Show has a few purposes: Supports the education of the front of the house associates. Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes. Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line. Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.
The Culinary Food Show has a few purposes: Supports the education of the front of the house associates. Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes. Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line. Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Customized Scavenger Hunt of the Hotel and Local Area. Associates are broken off into teams and given clues for a photo scavenger hunt. Prizes awarded to winners.
Customized Scavenger Hunt of the Hotel and Local Area. Associates are broken off into teams and given clues for a photo scavenger hunt. Prizes awarded to winners.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
FOSSE training is a progressive training; all Front Desk associates and Night Auditors must attend all days of the training •Day 1 is great for sales team, if needed
Training with all associates that will use EMPOWER Devices. **Devices must be configured and set-up prior to this training and all applicable associates are users in EMPOWER.**
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
