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Wednesday, December 18
 

8:00am PST

Janus Displays Training

Wednesday December 18, 2019 8:00am - 10:00am PST
In Department

10:00am PST

New Hire Welcome - Orientation / Culture Day
Property lead - must be done prior to trainer arrival.
**Property to advise on actual date.**

Speakers

Wednesday December 18, 2019 10:00am - 3:00pm PST
City Center Grand Ballroom

12:00pm PST

FSPMS Trainer Arrival
The FSPMS Training team will arrive today and need to set up the Systems training room and Service room

Speakers

Wednesday December 18, 2019 12:00pm - 5:30pm PST
TBA
 
Thursday, December 19
 

9:00am PST

Make It Your Craft Option 1
Speakers

Thursday December 19, 2019 9:00am - 5:00pm PST
Infinity

3:00pm PST

FSPMS - Set-Up
The FSPMS Training team will arrive today and need to set up the Systems training room and Service room

Speakers

Thursday December 19, 2019 3:00pm - 5:00pm PST
Lafayette
 
Friday, December 20
 

9:00am PST

Make It Your Craft Option 2
Speakers

Friday December 20, 2019 9:00am - 5:00pm PST
Infinity

3:00pm PST

FSPMS Kick Off Meeting
Kick off meeting with department heads:
Front Office
Housekeeping
Accounting
Group Housing

Speakers

Friday December 20, 2019 3:00pm - 5:00pm PST
Lafayette
 
Thursday, December 26
 

12:00pm PST

Operations Trainer Arrival
Thursday December 26, 2019 12:00pm - 6:00pm PST
TBA
 
Friday, December 27
 

8:00am PST

Test Meal/Food Show Review
Discussion of Food Show and Test Meals logistics.

For Culinary & F&B Leaders


Friday December 27, 2019 8:00am - 10:00am PST
In Department

8:30am PST

Culinary Leadership/Trainer Meet & Greet & Tour
Culinary Leadership to Meet with Trainer on first day to review progress, training calendar & expectations  and tour department area. (Does not have to be exactly at time scheduled)


Friday December 27, 2019 8:30am - 10:00am PST
In Department

8:30am PST

F&B Leadership/Trainer Meet & Greet & Tour
F&B Leadership to Meet with Trainer on first day to review progress, training calendar & expectations  and tour department area. (Does not have to be exactly at time scheduled)


Friday December 27, 2019 8:30am - 10:00am PST
In Department

8:30am PST

Housekeeping Leadership/ Trainer Meet & Greet & Tour
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expectations  and tour department area. (Does not have to be exactly at time scheduled)


Friday December 27, 2019 8:30am - 10:00am PST
In Department

8:30am PST

FSPMS - Intro
FSPMS Introduction - For associates that will attend other FSPMS courses or those that need just a basic understanding of FSPMS, Topics covered include basic navigation, reading the house count, room types and statuses, finding and accessing reservations, reading the reservation screen, guest messaging, and guest history. Intro to FSPMS will be a pre-requisite for all other FSPMS training.

Speakers

Friday December 27, 2019 8:30am - 10:30am PST
Lexington A

10:00am PST

Fresh Bites/ A la Carte Concept Review
Concept review w/ all F&B FOH & BOH, and AYS


Friday December 27, 2019 10:00am - 12:00pm PST
In Department

10:00am PST

Fresh Bites/ A la Carte Concept Review
Concept review w/ all F&B FOH & BOH, and AYS


Friday December 27, 2019 10:00am - 12:00pm PST
City Center Grand Ballroom AB

10:00am PST

Housekeeping Room Staging/Placement Review with Trainer - MHRS & RI
Work with Housekeeping Leadership on room placement and property readiness check.


Friday December 27, 2019 10:00am - 2:00pm PST
In Department

1:00pm PST

1:00pm PST

FSPMS - Record Management
FSPMS Record Management - The Guest Record Management module will expand on the use of the Guest Record, and outline some processes for Guest Record tasks that occur before and after a guest’s arrival. Topics covered include blocking a guest into a specific room, room moves, cancelling a reservation, extending and adding a rate change, pre-registering a guest, and housekeeping service details.

Speakers

Friday December 27, 2019 1:00pm - 3:30pm PST
Lexington A

1:00pm PST

Banquets Zoning / BOH Setup

Friday December 27, 2019 1:00pm - 4:00pm PST
Drake

3:00pm PST

Concept Review - both outlets
Review of overall concept and vision of the restaurant and an introduction to the menus and how they relate to each other.



Friday December 27, 2019 3:00pm - 5:00pm PST
In Department

3:30pm PST

3:30pm PST

Front Office Leadership/Trainer Meet & Greet & Tour
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expectations  and tour department area. (Does not have to be exactly at time scheduled)


Friday December 27, 2019 3:30pm - 4:30pm PST
In Department

3:30pm PST

4:30pm PST

Leadership Wrap Up
Speakers

Friday December 27, 2019 4:30pm - 5:00pm PST
M Club
 
Saturday, December 28
 

8:00am PST

Front Office - Daily Stand-Up
Speakers

Saturday December 28, 2019 8:00am - 8:15am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Saturday December 28, 2019 8:00am - 8:30am PST
In Department

8:30am PST

FSPMS - Guest Registration
FSPMS Guest Registration - This module will review the Guest Reservation/record, field usage, and the check-in process including room selection, updating methods of payment, and accommodating walk-in reservations.

Speakers

Saturday December 28, 2019 8:30am - 10:30am PST
Lexington A

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Saturday December 28, 2019 8:30am - 4:00pm PST
In Department

9:00am PST

9:00am PST

Food Show Prep

Saturday December 28, 2019 9:00am - 4:30pm PST
In Department

10:30am PST

Bell Shuttle Training
Speakers

Saturday December 28, 2019 10:30am - 12:30pm PST
In Department

10:30am PST

FSPMS Room File Review
Front Office Leaders to work with Front Office Associates to walk the hotel with FSPMS Room File and Attribute list and confirm everything is valid and correct.
This is a great opportunity for the Front Office team to become better acquainted to the property layout, the room types and descriptions and their attributes.
The team will need access to all of the guest rooms


Saturday December 28, 2019 10:30am - 12:30pm PST
In Department

12:00pm PST

Banquets Lunch
Saturday December 28, 2019 12:00pm - 12:30pm PST
Cafeteria

1:00pm PST

1:00pm PST

1:00pm PST

3:00pm PST

3:30pm PST

Front Office Leadership - Empower Set-up/ Review
Property led. Date and Time dependent on scheduling.


Saturday December 28, 2019 3:30pm - 4:30pm PST
In Department

4:30pm PST

Leadership Wrap Up
Speakers

Saturday December 28, 2019 4:30pm - 5:00pm PST
M Club
 
Sunday, December 29
 

8:00am PST

Front Office - Daily Stand-Up
Speakers

Sunday December 29, 2019 8:00am - 8:30am PST
TBA

8:00am PST

8:30am PST

FSPMS - Guest Accounting
FSPMS Guest Accounting - The module will review the guest accounting options of FSPMS including posting credits, posting charges, adjusting charges, correcting charges, transferring charges, tracking checks cashed for a guest, checking-out an account,viewing folio detail, batch posting charges

Speakers

Sunday December 29, 2019 8:30am - 10:30am PST
Lexington A

8:30am PST

9:00am PST

M Club Zoning
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 9:00am - 11:00am PST
M Club

9:00am PST

Restaurant/Fresh Bites Zoning

Sunday December 29, 2019 9:00am - 11:00am PST
In Department

9:00am PST

Bar Set up - Prep and Organization (Beverage team)
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 9:00am - 11:30am PST
Great Room

9:00am PST

Banquet Steps of Service
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 9:00am - 12:00pm PST
City Center Grand Ballroom AB

9:00am PST

Food Show Prep

Sunday December 29, 2019 9:00am - 4:30pm PST
In Department

10:30am PST

11:00am PST

Banquets Lunch
Sunday December 29, 2019 11:00am - 11:30am PST

11:00am PST

F&B FOH Lunch
Sunday December 29, 2019 11:00am - 11:30am PST

11:30am PST

Culinary Lunch
Sunday December 29, 2019 11:30am - 12:00pm PST

1:00pm PST

Getting to know your area - Local Concierge Presentation
Property lead training. The hotel is encouraged to invite a person/company from the local area (or Concierge Team) to talk about the local area.

Speakers

Sunday December 29, 2019 1:00pm - 2:30pm PST
City Center Grand Ballroom AB

1:00pm PST

Getting to know your area - Local Concierge Presentation
Property lead training. The hotel is encouraged to invite a person/company from the local area (or Concierge Team) to talk about the local area.

Speakers

Sunday December 29, 2019 1:00pm - 2:30pm PST
City Center Grand Ballroom AB

1:00pm PST

Banquets Room Set Up Practice
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 1:00pm - 4:00pm PST
City Center Grand Ballroom C

1:00pm PST

Bar Set up - Prep and Organization (Beverage team)
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 1:00pm - 4:00pm PST
In Department

1:00pm PST

M Club Setup
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Sunday December 29, 2019 1:00pm - 4:00pm PST
M Club

1:00pm PST

Restaurant/Fresh Bites Setup

Sunday December 29, 2019 1:00pm - 4:00pm PST
In Department

1:00pm PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Sunday December 29, 2019 1:00pm - 4:00pm PST
City Center Grand Ballroom AB

1:30pm PST

FSPMS - Housekeeping
Housekeeping Support, Break Out Report, Room Distribution

Speakers

Sunday December 29, 2019 1:30pm - 4:30pm PST
Lexington A

2:30pm PST

2:30pm PST

4:30pm PST

Leadership Wrap Up
Speakers

Sunday December 29, 2019 4:30pm - 5:00pm PST
M Club
 
Monday, December 30
 

8:00am PST

F&B FOH - Daily Stand-Up
Speakers

Monday December 30, 2019 8:00am - 8:30am PST
In Department

8:00am PST

Front Office - Daily Stand-Up
Speakers

Monday December 30, 2019 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Monday December 30, 2019 8:00am - 8:30am PST
In Department

8:30am PST

Banquet - Daily Stand-Up
Speakers

Monday December 30, 2019 8:30am - 9:00am PST
Kentucky Hub

8:30am PST

FSPMS - Putting it all Together
FSPMS Putting it All Together - This module will review the checkout options in FSPMS and also include batch posting, shares, O-status, and Elite Arrivals.

Speakers

Monday December 30, 2019 8:30am - 10:30am PST
Lexington A

8:30am PST

8:30am PST

M Club Zoning
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Monday December 30, 2019 8:30am - 12:00pm PST
M Club

8:30am PST

Restaurant Zoning/ Role Play

Monday December 30, 2019 8:30am - 12:00pm PST
In Department

8:30am PST

8:30am PST

FSPMS Accounting Day 1
Speakers

Monday December 30, 2019 8:30am - 5:00pm PST
Lexington B

9:00am PST

Banquet Setup for Food Show
Speakers

Monday December 30, 2019 9:00am - 11:30am PST
Great Room

10:30am PST

Mini Role Play in Work Area

Monday December 30, 2019 10:30am - 12:30pm PST
In Department

11:00am PST

Housekeeping Marriott Bonvoy/ Loyalty Review
Review of Marriott Bonvoy

For Housekeeping and Engineering



Monday December 30, 2019 11:00am - 12:00pm PST
City Center Grand Ballroom AB

11:30am PST

Banquets Lunch
Speakers

Monday December 30, 2019 11:30am - 12:00pm PST
Cafeteria

12:30pm PST

Banquet Service Food Show

Monday December 30, 2019 12:30pm - 4:30pm PST
Great Room

1:00pm PST

Food Show
The Culinary Food Show has a few purposes:
Supports the education of the front of the house associates.
Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes.
Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line.
Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.


Monday December 30, 2019 1:00pm - 4:00pm PST
City Center Grand Ballroom C

1:00pm PST

Food Show
The Culinary Food Show has a few purposes:
Supports the education of the front of the house associates.
Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes.
Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line.
Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.


Monday December 30, 2019 1:00pm - 4:00pm PST
City Center Grand Ballroom C

2:00pm PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Monday December 30, 2019 2:00pm - 4:00pm PST
In Department

4:30pm PST

Leadership Wrap Up
Speakers

Monday December 30, 2019 4:30pm - 5:00pm PST
M Club
 
Tuesday, December 31
 

8:00am PST

Front Office - Daily Stand-Up
Speakers

Tuesday December 31, 2019 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Tuesday December 31, 2019 8:00am - 8:30am PST
In Department

8:30am PST

Banquet - Daily Stand-Up
Speakers

Tuesday December 31, 2019 8:30am - 9:00am PST
Kentucky Hub

8:30am PST

FSPMS - Marriott Bonvoy and Checklist Review
FSPMS Mariott Rewards - This module will review the Marriott Rewards program and how to process Rewards in FSPMS. Topics also covered include basic MARSHA navigation including reservation look-up, Marriott Rewards number look up, and rate look up.

Speakers

Tuesday December 31, 2019 8:30am - 10:30am PST
Lexington A

8:30am PST

FSPMS Accounting Day 2
Speakers

Tuesday December 31, 2019 8:30am - 5:00pm PST
Lexington B

9:00am PST

Empower Training - Device Users
Trainer led. Ensure EMPOWER is set-up and all associates can log in and navigate successfully.


Tuesday December 31, 2019 9:00am - 10:30am PST
City Center Grand Ballroom AB

9:00am PST

Empower Training - Device Users
Trainer led. Ensure EMPOWER is set-up and all associates can log in and navigate successfully.


Tuesday December 31, 2019 9:00am - 10:30am PST
City Center Grand Ballroom AB

9:00am PST

Banquet Set Up for Food Show

Tuesday December 31, 2019 9:00am - 11:30am PST
Infinity

9:00am PST

9:00am PST

Role Plays and final staging - M Club and Fresh Bites
Trainer and property led. This time is to prepare the work space for an open hotel. This can include:
Cleaning, Organizing, and Set-up.



Tuesday December 31, 2019 9:00am - 12:30pm PST
In Department

10:00am PST

EcoLab Training For Kitchen
Speakers

Tuesday December 31, 2019 10:00am - 11:30am PST
TBA

10:30am PST

Mini Role Play in Training Room
Speakers

Tuesday December 31, 2019 10:30am - 12:30pm PST
Lexington A

11:00am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Tuesday December 31, 2019 11:00am - 4:00pm PST
In Department

11:30am PST

Banquets Lunch
Tuesday December 31, 2019 11:30am - 12:00pm PST
Cafeteria

12:30pm PST

Banquet Service Food Show

Tuesday December 31, 2019 12:30pm - 4:30pm PST
Infinity

1:00pm PST

Food Show Day 2 w/ Beverage
The Culinary Food Show has a few purposes:
Supports the education of the front of the house associates.
Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes.
Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line.
Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.


Tuesday December 31, 2019 1:00pm - 4:00pm PST
In Department

1:00pm PST

Food Show Day 2 w/ Beverage
The Culinary Food Show has a few purposes:
Supports the education of the front of the house associates.
Teaches menu knowledge, storytelling and product identification. As a result the team should be able to speak to the menu, identify local/regional items, knowledgably speak to ingredients associated to food allergens, speak passionately towards house crafted items and highlight components of unique signature dishes.
Aids in assisting the culinary team with finalizing recipes, cooking techniques, plate presentation and organization of the line.
Open and operating hotel retraining for of both front and back of the house associates to make sure all are aligned with the same vision.


Tuesday December 31, 2019 1:00pm - 4:00pm PST
City Center Grand Ballroom C

4:30pm PST

Leadership Wrap Up
Speakers

Tuesday December 31, 2019 4:30pm - 5:00pm PST
M Club
 
Wednesday, January 1
 

TBA

All Associates - Day Off
Wednesday January 1, 2020 TBA
TBA
 
Thursday, January 2
 

7:30am PST

Banquets - Daily Stand Up
Speakers

Thursday January 2, 2020 7:30am - 8:00am PST
Kentucky Hub

8:00am PST

Front Office - Daily Stand-Up
Speakers

Thursday January 2, 2020 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Thursday January 2, 2020 8:00am - 8:30am PST
In Department

8:00am PST

8:00am PST

Test Meal Prep

Thursday January 2, 2020 8:00am - 5:00pm PST
In Department

8:30am PST

FSPMS - Night Audit
Speakers

Thursday January 2, 2020 8:30am - 12:30pm PST
Lexington A

9:00am PST

Housekeeping - Daily Stand-Up
Speakers

Thursday January 2, 2020 9:00am - 9:15am PST
Kentucky Hub

9:00am PST

F&B Loyalty Training
Overview of Marriott Bonvoy and the importance of loyalty.

For all F&B, Banquets, and M Club

Thursday January 2, 2020 9:00am - 10:00am PST
City Center Grand Ballroom AB

9:00am PST

Housekeeping Vendor Training (TBD)
Property led. Date and Time dependent on Vendors. Vendors could be chemical training, vacuums/equipment, or any other vendors the hotel uses.

Speakers

Thursday January 2, 2020 9:00am - 2:00pm PST
TBA

9:30am PST

Service Recovery Role Plays

Thursday January 2, 2020 9:30am - 11:30am PST
TBA

9:30am PST

Service Recovery Role Plays

Thursday January 2, 2020 9:30am - 12:30pm PST
TBA

10:00am PST

10:00am PST

M Club - Breakfast/All Day Snack Test Meal
Prepare space for hotel opening


Thursday January 2, 2020 10:00am - 12:00pm PST
M Club

12:30pm PST

Banquets Lunch

Thursday January 2, 2020 12:30pm - 1:00pm PST
Cafeteria

12:30pm PST

FSPMS - Management
Speakers

Thursday January 2, 2020 12:30pm - 5:00pm PST
Lexington A

1:00pm PST

M Club - Empower Training

Thursday January 2, 2020 1:00pm - 2:00pm PST
In Department

1:00pm PST

Front Desk/AYS Micros Training
Property Led. For training with any outside vendors (phone, keys, ect.)
Date and Time dependent on schedules.

Speakers

Thursday January 2, 2020 1:00pm - 2:00pm PST
Drake

1:00pm PST

Final Review Test Meals with FOH
Insure all items are on property for Test Meal execution


Thursday January 2, 2020 1:00pm - 4:00pm PST
In Department

1:30pm PST

2:00pm PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Thursday January 2, 2020 2:00pm - 4:00pm PST
In Department

2:00pm PST

FOSSE Trainer Arrival
Speakers

Thursday January 2, 2020 2:00pm - 8:00pm PST
TBA

2:30pm PST

3:00pm PST

Front Desk/AYS Phone Training
Property Led. For training with any outside vendors (phone, keys, ect.)
Date and Time dependent on schedules.

Speakers

Thursday January 2, 2020 3:00pm - 4:00pm PST
City Center Grand Ballroom AB

3:00pm PST

M Club - PM Test Meal
Prepare space for hotel opening


Thursday January 2, 2020 3:00pm - 5:00pm PST
M Club

4:30pm PST

Leadership Wrap Up
Speakers

Thursday January 2, 2020 4:30pm - 5:00pm PST
M Club
 
Friday, January 3
 

8:00am PST

Banquets Daily Stand Up
Speakers

Friday January 3, 2020 8:00am - 8:30am PST
Kentucky Hub

8:00am PST

Front Office - Daily Stand-Up
Speakers

Friday January 3, 2020 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Friday January 3, 2020 8:00am - 8:30am PST
In Department

8:30am PST

AYS & Front Desk Operational Review
Complete LSOP Review

Speakers

Friday January 3, 2020 8:30am - 10:30am PST
In Department

8:30am PST

FSPMS - Group Housing
Speakers

Friday January 3, 2020 8:30am - 12:30pm PST
Lexington A

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Friday January 3, 2020 8:30am - 4:00pm PST
In Department

9:00am PST

10:30am PST

AYS & Front Desk Operational Readiness
Prepare space for hotel opening


Friday January 3, 2020 10:30am - 12:30pm PST
In Department

11:30am PST

Front Desk/AYS Key Training
Property Led. For training with any outside vendors (phone, keys, ect.)
Date and Time dependent on schedules.

Speakers

Friday January 3, 2020 11:30am - 12:30pm PST
In Department

12:30pm PST

Banquets Lunch

Friday January 3, 2020 12:30pm - 1:00pm PST
Cafeteria

1:00pm PST

1:00pm PST

2:30pm PST

2:30pm PST

Getting To know You Area- Scavenger Hunt
Customized Scavenger Hunt of the Hotel and Local Area. Associates are broken off into teams and given clues for a photo scavenger hunt. Prizes awarded to winners.

For Front Office, M Club


Friday January 3, 2020 2:30pm - 5:00pm PST
TBA

2:30pm PST

Getting To know You Area- Scavenger Hunt
Customized Scavenger Hunt of the Hotel and Local Area. Associates are broken off into teams and given clues for a photo scavenger hunt. Prizes awarded to winners.

For Front Office, M Club


Friday January 3, 2020 2:30pm - 5:00pm PST
In Department

4:30pm PST

Leadership Wrap Up
Speakers

Friday January 3, 2020 4:30pm - 5:00pm PST
M Club
 
Saturday, January 4
 

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Saturday January 4, 2020 8:00am - 8:30am PST
In Department

8:30am PST

Banquets Daily Stand Up
Speakers

Saturday January 4, 2020 8:30am - 9:00am PST
Kentucky Hub

8:30am PST

8:30am PST

Perfect Arrival/ Farewell Review/ Role Play
In Lobby/Front Desk Space



Saturday January 4, 2020 8:30am - 12:30pm PST
In Department

8:30am PST

Perfect Arrival/ Farewell Review/ Role Play
In Lobby/Front Desk Space



Saturday January 4, 2020 8:30am - 12:30pm PST
In Department

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Saturday January 4, 2020 8:30am - 4:00pm PST
In Department

9:00am PST

9:00am PST

9:00am PST

FOSSE Day 1
FOSSE training is a progressive training; all Front Desk associates and Night Auditors must attend all days of the training
•Day 1 is great for sales team, if needed

Speakers

Saturday January 4, 2020 9:00am - 4:30pm PST
Lexington B

10:00am PST

Inifity lunch #1

Saturday January 4, 2020 10:00am - 12:00pm PST
In Department

12:00pm PST

Banquets Lunch

Saturday January 4, 2020 12:00pm - 12:30pm PST
Cafeteria

1:00pm PST

1:00pm PST

1:00pm PST

Empower/ Mobile Checkin/ Mobile Key Review and Role Plays
Training with all associates that will use EMPOWER Devices. **Devices must be configured and set-up prior to this training and all applicable associates are users in EMPOWER.**

For Housekeeping/Engineering


Saturday January 4, 2020 1:00pm - 4:00pm PST
City Center Grand Ballroom AB

1:30pm PST

M Club Role Play and Bar Staging

Saturday January 4, 2020 1:30pm - 4:00pm PST
M Club

2:00pm PST

Inifity Dinner #1

Saturday January 4, 2020 2:00pm - 4:00pm PST
In Department

4:30pm PST

Leadership Wrap Up
Speakers

Saturday January 4, 2020 4:30pm - 5:00pm PST
M Club
 
Sunday, January 5
 

7:30am PST

RI Test Meal #1
TEST MEAL #1 (Manager Involved)

•Review Feedback and Best Practices
•Clean/Prep for Next Day

Speakers

Sunday January 5, 2020 7:30am - 9:00am PST
In Department

8:00am PST

Front Office - Daily Stand-Up
Speakers

Sunday January 5, 2020 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Sunday January 5, 2020 8:00am - 8:30am PST
In Department

8:30am PST

Banquets Daily Stand Up
Speakers

Sunday January 5, 2020 8:30am - 9:00am PST
Kentucky Hub

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Sunday January 5, 2020 8:30am - 4:00pm PST
In Department

8:30am PST

9:00am PST

9:00am PST

9:00am PST

FOSSE Day 2
FOSSE Day 2

Speakers

Sunday January 5, 2020 9:00am - 4:30pm PST
Lexington B

10:00am PST

M Club AM Test Meal #2

Sunday January 5, 2020 10:00am - 11:00am PST
M Club

10:00am PST

Inifity lunch #2

Sunday January 5, 2020 10:00am - 12:00pm PST
In Department

12:00pm PST

1:00pm PST

Restaurant/ IRD Test Meal Dinner # 2
Concept review w/ all F&B FOH & BOH, and AYS


Sunday January 5, 2020 1:00pm - 3:00pm PST
In Department

2:00pm PST

Inifity Dinner #2

Sunday January 5, 2020 2:00pm - 4:00pm PST
In Department

2:00pm PST

Inifity Dinner #2

Sunday January 5, 2020 2:00pm - 4:00pm PST
In Department

3:00pm PST

M Club PM Test Meal #2

Sunday January 5, 2020 3:00pm - 4:00pm PST
M Club

4:30pm PST

Leadership Wrap Up
Speakers

Sunday January 5, 2020 4:30pm - 5:00pm PST
M Club
 
Monday, January 6
 

7:30am PST

RI Test Meal #2
TEST MEAL #2 (Manager Involved)

•Review Feedback and Best Practices
•Clean/Prep for Next Day

Speakers

Monday January 6, 2020 7:30am - 9:00am PST
In Department

8:00am PST

Front Office - Daily Stand-Up
Speakers

Monday January 6, 2020 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Monday January 6, 2020 8:00am - 8:30am PST
In Department

8:30am PST

Banquets Daily Stand Up
Speakers

Monday January 6, 2020 8:30am - 9:00am PST
Kentucky Hub

8:30am PST

Marsha Mini Hotels
Group Housing to attend this class. In order to attend this, Introduction to Marsha is a mandatory pre-requisite

Speakers

Monday January 6, 2020 8:30am - 12:30pm PST
Lexington A

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Monday January 6, 2020 8:30am - 4:00pm PST
In Department

9:00am PST

9:00am PST

Bell Role Plays
Bellman Role Play in department



Monday January 6, 2020 9:00am - 12:00pm PST
In Department

9:00am PST

9:00am PST

9:00am PST

FOSSE Day 3
FOSSE - Day 3


Speakers

Monday January 6, 2020 9:00am - 4:30pm PST
Lexington B

9:30am PST

Restaurant/ IRD Test Meal Lunch #3
In Lobby/Front Desk Space



Monday January 6, 2020 9:30am - 11:30am PST
In Department

12:00pm PST

Banquets Lunch

Monday January 6, 2020 12:00pm - 12:30pm PST
Cafeteria

1:00pm PST

1:00pm PST

4:30pm PST

Leadership Wrap Up
Speakers

Monday January 6, 2020 4:30pm - 5:00pm PST
M Club
 
Tuesday, January 7
 

7:30am PST

RI Test Meal #3
TEST MEAL #3 (Manager Involved)

•Review Feedback and Best Practices
•Clean/Prep for Next Day

Speakers

Tuesday January 7, 2020 7:30am - 9:00am PST
In Department

8:00am PST

Front Office - Daily Stand-Up
Speakers

Tuesday January 7, 2020 8:00am - 8:30am PST
TBA

8:00am PST

Housekeeping - Daily Stand-Up
Speakers

Tuesday January 7, 2020 8:00am - 8:30am PST
In Department

8:30am PST

Housekeeping - Hotel Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be:
Organize Storage/Linen Closets
Housekeeping Cart Set-up
Public Space Clean Up and Readiness (Pool, Fitness Center, ect)
Elevator and Hallway Deep Cleaning
Room Placement and Readiness


Tuesday January 7, 2020 8:30am - 4:00pm PST
In Department

8:30am PST

9:00am PST

FOSSE Day 4
Role Play Day

Speakers

Tuesday January 7, 2020 9:00am - 4:30pm PST
Lexington B

12:00pm PST

Opening Celebration
Speakers

Tuesday January 7, 2020 12:00pm - 4:00pm PST
City Center Grand Ballroom CDE
 
Wednesday, January 8
 

1:00pm PST

Opening Day!
Speakers

Wednesday January 8, 2020 1:00pm - 5:00pm PST
In Department
 
Thursday, January 9
 

8:00am PST

Housekeeping FOSSE Set-up
Housekeeping Support, Break Out Report, Room Distribution

Speakers

Thursday January 9, 2020 8:00am - 9:00am PST
Lexington B

8:30am PST

MARSHA Inventory Balancing
Speakers

Thursday January 9, 2020 8:30am - 12:30pm PST
Lexington A

9:00am PST

1:30pm PST

FSPMS System Admin
Speakers

Thursday January 9, 2020 1:30pm - 4:00pm PST
TBA