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F&B Leaders
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M club
F&B FOH
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F&B Leaders
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M Club
M club
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Bell
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Group Housing
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Group Housing
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Wednesday
, December 18
City Center Grand Ballroom
10:00am •
New Hire Welcome - Orientation / Culture Day
In Department
8:00am •
Janus Displays Training
TBA
12:00pm •
FSPMS Trainer Arrival
Thursday
, December 19
Infinity
9:00am •
Make It Your Craft Option 1
Lafayette
3:00pm •
FSPMS - Set-Up
Friday
, December 20
Infinity
9:00am •
Make It Your Craft Option 2
Lafayette
3:00pm •
FSPMS Kick Off Meeting
Thursday
, December 26
TBA
12:00pm •
Operations Trainer Arrival
Friday
, December 27
City Center Grand Ballroom AB
10:00am •
Fresh Bites/ A la Carte Concept Review
1:00pm •
Steps of Service -All Outlets
Drake
1:00pm •
Banquets Zoning / BOH Setup
In Department
8:00am •
Test Meal/Food Show Review
8:30am •
Housekeeping Leadership/ Trainer Meet & Greet & Tour
8:30am •
F&B Leadership/Trainer Meet & Greet & Tour
8:30am •
Culinary Leadership/Trainer Meet & Greet & Tour
10:00am •
Housekeeping Room Staging/Placement Review with Trainer - MHRS & RI
10:00am •
Fresh Bites/ A la Carte Concept Review
3:00pm •
Concept Review - both outlets
3:30pm •
Front Office Leadership- GuestVoice, BSA, Ebonus, Operations Training
3:30pm •
Front Office Leadership/Trainer Meet & Greet & Tour
Lexington A
8:30am •
FSPMS - Intro
1:00pm •
FSPMS - Record Management
3:30pm •
FSPMS Computer Lab - Loyalty, Empower & Online Training
M Club
4:30pm •
Leadership Wrap Up
Saturday
, December 28
Cafeteria
12:00pm •
Banquets Lunch
City Center Grand Ballroom AB
9:00am •
Bar Arts: Psychology of Hospitality
1:00pm •
Bar Arts: Bar 101
City Center Grand Ballroom D
1:00pm •
MHR Front Office Service Training
1:00pm •
MHR Front Office Service Training
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
Housekeeping - Hotel Readiness
9:00am •
Food Show Prep
10:30am •
FSPMS Room File Review
10:30am •
Bell Shuttle Training
3:30pm •
Front Office Leadership - Empower Set-up/ Review
Lexington A
8:30am •
FSPMS - Guest Registration
3:00pm •
FSPMS Computer Lab - Loyalty, Empower & Online Training
M Club
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
Sunday
, December 29
City Center Grand Ballroom AB
9:00am •
Banquet Steps of Service
1:00pm •
Getting to know your area - Local Concierge Presentation
1:00pm •
Getting to know your area - Local Concierge Presentation
1:00pm •
Housekeeping - Hotel Readiness
2:30pm •
Front Office Marriott Bonvoy/ Loyalty Review
2:30pm •
Front Office Marriott Bonvoy/ Loyalty Review
City Center Grand Ballroom C
1:00pm •
Banquets Room Set Up Practice
Great Room
9:00am •
Bar Set up - Prep and Organization (Beverage team)
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
Housekeeping - Check-Out/Stay-Over Training - MHRS & RI
9:00am •
Food Show Prep
9:00am •
Restaurant/Fresh Bites Zoning
1:00pm •
Bar Set up - Prep and Organization (Beverage team)
1:00pm •
Restaurant/Fresh Bites Setup
Lexington A
8:30am •
FSPMS - Guest Accounting
10:30am •
FSPMS Computer Lab - Loyalty, Empower & Online Training
1:30pm •
FSPMS - Housekeeping
M Club
9:00am •
M Club Zoning
1:00pm •
M Club Setup
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
Monday
, December 30
Cafeteria
11:30am •
Banquets Lunch
City Center Grand Ballroom AB
11:00am •
Housekeeping Marriott Bonvoy/ Loyalty Review
City Center Grand Ballroom C
1:00pm •
Food Show
1:00pm •
Food Show
Great Room
9:00am •
Banquet Setup for Food Show
12:30pm •
Banquet Service Food Show
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:00am •
F&B FOH - Daily Stand-Up
8:30am •
Housekeeping Operations & Service Training
8:30am •
Restaurant Zoning/ Role Play
8:30am •
Cocktail Food show prep - Beverage Team
10:30am •
Mini Role Play in Work Area
2:00pm •
Housekeeping - Hotel Readiness
Kentucky Hub
8:30am •
Banquet - Daily Stand-Up
Lexington A
8:30am •
FSPMS - Putting it all Together
Lexington B
8:30am •
FSPMS Accounting Day 1
M Club
8:30am •
M Club Zoning
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
Tuesday
, December 31
Cafeteria
11:30am •
Banquets Lunch
City Center Grand Ballroom AB
9:00am •
Empower Training - Device Users
9:00am •
Empower Training - Device Users
City Center Grand Ballroom C
1:00pm •
Food Show Day 2 w/ Beverage
In Department
8:00am •
Housekeeping - Daily Stand-Up
9:00am •
Beverage Training - Cocktail Execution (beverage team)
9:00am •
Role Plays and final staging - M Club and Fresh Bites
11:00am •
Housekeeping - Hotel Readiness
1:00pm •
Food Show Day 2 w/ Beverage
Infinity
9:00am •
Banquet Set Up for Food Show
12:30pm •
Banquet Service Food Show
Kentucky Hub
8:30am •
Banquet - Daily Stand-Up
Lexington A
8:30am •
FSPMS - Marriott Bonvoy and Checklist Review
10:30am •
Mini Role Play in Training Room
Lexington B
8:30am •
FSPMS Accounting Day 2
M Club
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
10:00am •
EcoLab Training For Kitchen
Wednesday
, January 1
TBA
TBA •
All Associates - Day Off
Thursday
, January 2
Banquet Pre-Function
1:30pm •
Banquets Setup PM Coffee Break
2:30pm •
Banquets Test PM Coffee Break
Cafeteria
12:30pm •
Banquets Lunch
City Center Grand Ballroom AB
9:00am •
F&B Loyalty Training
3:00pm •
Front Desk/AYS Phone Training
City Center Grand Ballroom C
8:00am •
Banquets Buffet Breakfast Setup
10:00am •
Banquets Test Buffet-Breakfast
Drake
1:00pm •
Front Desk/AYS Micros Training
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:00am •
Test Meal Prep
1:00pm •
M Club - Empower Training
1:00pm •
Final Review Test Meals with FOH
2:00pm •
Housekeeping - Hotel Readiness
Kentucky Hub
7:30am •
Banquets - Daily Stand Up
9:00am •
Housekeeping - Daily Stand-Up
Lexington A
8:30am •
FSPMS - Night Audit
12:30pm •
FSPMS - Management
M Club
10:00am •
M Club - Breakfast/All Day Snack Test Meal
3:00pm •
M Club - PM Test Meal
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
9:00am •
Housekeeping Vendor Training (TBD)
9:30am •
Service Recovery Role Plays
9:30am •
Service Recovery Role Plays
2:00pm •
FOSSE Trainer Arrival
Friday
, January 3
Banquet Pre-Function
2:30pm •
AM Banquet Test Meal coffee Break
Cafeteria
12:30pm •
Banquets Lunch
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
AYS & Front Desk Operational Review
8:30am •
Housekeeping - Hotel Readiness
9:00am •
Greatroom / IRD Test Meal Breakfast #1
10:30am •
AYS & Front Desk Operational Readiness
11:30am •
Front Desk/AYS Key Training
1:00pm •
Greatroom /IRD Test Meal Lunch # 1
1:00pm •
AYS Operations Readiness Phone Training/AYS Service Training
2:30pm •
Getting To know You Area- Scavenger Hunt
Kentucky Hub
8:00am •
Banquets Daily Stand Up
Lexington A
8:30am •
FSPMS - Group Housing
M Club
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
2:30pm •
Getting To know You Area- Scavenger Hunt
Saturday
, January 4
Cafeteria
12:00pm •
Banquets Lunch
City Center Grand Ballroom AB
1:00pm •
Empower/ Mobile Checkin/ Mobile Key Review and Role Plays
City Center Grand Ballroom C
9:00am •
Banquets Meeting Room / Supply Dry Sets
In Department
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
Housekeeping - Hotel Readiness
8:30am •
Housekeeping Leadership Training - GuestVoice, EMPOWER, MGS
8:30am •
Perfect Arrival/ Farewell Review/ Role Play
8:30am •
Perfect Arrival/ Farewell Review/ Role Play
9:00am •
Restaurant / IRD Test Meal Lunch #2
10:00am •
Inifity lunch #1
1:00pm •
Restaurant/ IRD Test Meal Dinner # 1
2:00pm •
Inifity Dinner #1
Kentucky Hub
8:30am •
Banquets Daily Stand Up
Lexington B
9:00am •
FOSSE Day 1
M Club
1:30pm •
M Club Role Play and Bar Staging
4:30pm •
Leadership Wrap Up
TBA
1:00pm •
Banquets MSA - Red Coat Direct Manager Training
Sunday
, January 5
City Center Grand Ballroom C
9:00am •
Banquets Final Zoning / Room Sets
In Department
7:30am •
RI Test Meal #1
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
Housekeeping - Hotel Readiness
9:00am •
Restaurant/ IRD Test Meal Breakfast #2
10:00am •
Inifity lunch #2
1:00pm •
Restaurant/ IRD Test Meal Dinner # 2
2:00pm •
Inifity Dinner #2
2:00pm •
Inifity Dinner #2
Kentucky Hub
8:30am •
Banquets Daily Stand Up
Lexington A
8:30am •
Welcome to Marsha
Lexington B
9:00am •
FOSSE Day 2
M Club
10:00am •
M Club AM Test Meal #2
12:00pm •
M Club Afternoon Snack #2
3:00pm •
M Club PM Test Meal #2
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
Monday
, January 6
Cafeteria
12:00pm •
Banquets Lunch
City Center Grand Ballroom
9:00am •
Banquets set up for Culture Day
1:00pm •
Banquets Set Up for Culture Day Cont.
In Department
7:30am •
RI Test Meal #2
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
Housekeeping - Hotel Readiness
9:00am •
Operations Role Play/Concierge Training
9:00am •
Restaurant/ IRD Test Meal Breakfast #3
9:00am •
Bell Role Plays
9:30am •
Restaurant/ IRD Test Meal Lunch #3
Kentucky Hub
8:30am •
Banquets Daily Stand Up
Lexington A
8:30am •
Marsha Mini Hotels
1:00pm •
FSPMS Group Housing LIVE Load Lab
Lexington B
9:00am •
FOSSE Day 3
M Club
4:30pm •
Leadership Wrap Up
TBA
8:00am •
Front Office - Daily Stand-Up
Tuesday
, January 7
City Center Grand Ballroom CDE
12:00pm •
Opening Celebration
In Department
7:30am •
RI Test Meal #3
8:00am •
Housekeeping - Daily Stand-Up
8:30am •
FSPMS Role Play at Desk & FSPMS Assessment
8:30am •
Housekeeping - Hotel Readiness
Lexington B
9:00am •
FOSSE Day 4
TBA
8:00am •
Front Office - Daily Stand-Up
Wednesday
, January 8
In Department
1:00pm •
Opening Day!
Thursday
, January 9
Lexington A
8:30am •
MARSHA Inventory Balancing
Lexington B
8:00am •
Housekeeping FOSSE Set-up
9:00am •
AR/Sales/Leadership FOSSE Training
TBA
1:30pm •
FSPMS System Admin
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Lexington Marriott City Center
America/Los Angeles
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Maricela Salcido
SM
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CT
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Dates
Wednesday
, December 18
Thursday
, December 19
Friday
, December 20
Thursday
, December 26
Friday
, December 27
Saturday
, December 28
Sunday
, December 29
Monday
, December 30
Tuesday
, December 31
Wednesday
, January 1
Thursday
, January 2
Friday
, January 3
Saturday
, January 4
Sunday
, January 5
Monday
, January 6
Tuesday
, January 7
Wednesday
, January 8
Thursday
, January 9
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Cafeteria
City Center Grand Ballroom
City Center Grand Ballroom AB
City Center Grand Ballroom C
City Center Grand Ballroom CDE
City Center Grand Ballroom D
Drake
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In Department
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